FAQ
Plain answers to the questions we get most.
Do I need a resale certificate?+
Yes — we sell wholesale only. We'll need a copy of your state resale certificate or sales tax permit before your first order ships. We're happy to walk you through it if you're a new shop.
What's the minimum order?+
First orders start at $300. Reorders have no minimum. We'd rather you order what actually fits your shelves than pad an order to hit a number.
What are your lead times?+
Most stocked items ship within 3–5 business days. Custom sourcing typically takes 3–6 weeks depending on the maker. We give you a firm date in your proposal.
Do you offer Net-30?+
Yes, after your first two paid orders we're happy to extend Net-30 terms with a simple trade reference check.
Do you ship outside the U.S.?+
Not at this time. We ship to all 50 states and U.S. territories.
Can I visit the warehouse?+
Absolutely. We love showing partners around. Schedule by appointment — Mon through Fri 8:30 – 5:30 CT, or Saturday on request.
Do you do private-label or custom packaging?+
Yes, on short runs. Custom kraft labels, branded twine, and stamped tags are the most common — talk to us about minimums.
What's your return policy?+
Damaged or incorrect items are replaced or refunded, no questions asked, within 30 days of delivery. We don't accept returns on opened or sold-through stock.
How do you photograph your products?+
Every product on our site and line sheets is shot in-house on the same light table. What you see is what arrives — same colors, same finishes, same scale.
Are you really a family business?+
Yes. Steve runs the company, his sister Mara handles accounts, and his nephew helps with packing on weekends. We've been at it since 2019.
Still have a question?
Call Steve at +1 (210) 564-8168 or drop us a note. We almost always reply the same business day.
Ask us anything